At Re-Store Homes, we are committed to ensuring your complete satisfaction with your purchase. This Returns Policy outlines our guidelines and procedures for returns, exchanges, and refunds. Please read this policy carefully before initiating a return. By engaging in transactions with us, you agree to comply with the terms and conditions outlined in this Returns Policy.
- Eligibility for Returns:
a. Damaged or Defective Products: If you receive a product that is damaged, defective, or not as described, please contact our customer support team within [insert timeframe, e.g., 48 hours] of receiving the product. We will assess the issue and provide further instructions for returning the item.
b. Incorrect Product: In the event that you receive an incorrect product, please notify us within [insert timeframe, e.g., 7 days] of receiving the item. We will arrange for the return of the incorrect product and ship the correct item to you promptly.
c. Change of Mind: If you change your mind about a product and wish to return it, please contact us within [insert timeframe, e.g., 14 days] of receiving the item. Please note that certain conditions and limitations apply to change-of-mind returns (outlined in section 3 below).
- Return Process:
a. Contact Customer Support: To initiate a return, please contact our customer support team either by phone or email. Provide the necessary details, including your order number, product information, and reason for return. Our customer support team will guide you through the return process and provide a return authorization, if applicable.
b. Packaging and Condition: Please ensure that the returned product is securely packaged and in its original condition, including all accessories, manuals, and packaging materials. We reserve the right to refuse returns if the product is damaged, incomplete, or shows signs of use beyond what is necessary for inspection.
c. Return Shipping: You will be responsible for the cost of return shipping unless the return is due to our error or a defective/damaged product. We recommend using a reputable shipping service with tracking and insurance to ensure safe and timely delivery of the returned item.
- Return Conditions and Limitations:
a. Change-of-Mind Returns: For change-of-mind returns, the following conditions and limitations apply:
- The product must be returned within [insert timeframe, e.g., 30 days] of the original purchase date.
- The product must be unused, in its original condition, and with all original packaging intact.
- Return shipping costs will be your responsibility.
- A restocking fee may apply, which will be deducted from the refund amount.
- Certain items, such as customized or personalized products, may not be eligible for change-of-mind returns. Please check the product description or contact our customer support team for clarification before making your purchase.
b. Damaged or Defective Products: If you receive a damaged or defective product, please follow the return process outlined in section 2 above. We will assess the product upon return and provide an appropriate resolution, which may include a refund, exchange, or repair.
c. Refunds: Refunds will be processed in accordance with our refund policy. We reserve the right to issue refunds in the original form of payment or through other means at our discretion. Refunds may be subject to deductions for shipping costs, restocking fees, or other applicable charges as outlined in this policy.
If you would like to exchange a product for a different size, color, or variant, please contact our customer support team to initiate the exchange process. Exchanges may be subject to product availability. Return shipping costs for exchanges will be your responsibility unless the exchange is due to our error or a defective/damaged product.
- Refund Processing:
a. Once we receive the returned product and verify its condition, we will initiate the refund process. Refunds will be processed within [insert timeframe, e.g., 5-7 business days] of receiving the returned item.
b. Refunds for payments made by credit/debit card will be credited back to the original card used for the purchase. Refunds for payments made through other methods will be processed through the appropriate channels.
c. Please note that it may take additional time for the refunded amount to reflect in your account, depending on your financial institution's policies and processing times.
- Contact Us:
If you have any questions or concerns regarding our Returns Policy or need assistance with a return, please contact our customer support team. We are here to help you and provide a satisfactory resolution to any issues you may encounter.
Thank you for choosing Re-Store Homes. We value your business and strive to ensure your satisfaction with our products and services.